PlayPerya Privacy Policy

1. Introduction

Welcome to PlayPerya's Privacy Policy. This document explains how PlayPerya (referred to as "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "the player") who access and use the PlayPerya platform located at playperya.net.

By registering an account or continuing to use any part of the PlayPerya platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

This Privacy Policy applies to all services offered by PlayPerya including, but not limited to, Bingo, Color Game, Pusoy, Roulette, Card Games, and Football Betting, as well as our VIP Club programme. It also applies to all communications we send you and any interactions you have with our customer support team.

We comply with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and relevant issuances by the National Privacy Commission (NPC). PlayPerya operates under a valid licence and upholds the highest standards of player protection and responsible gaming.

2. Information We Collect

To provide you with a safe, personalised, and fully functional gaming experience, PlayPerya collects certain categories of personal information. We only collect what is necessary and proportionate to the purpose identified.

2.1 Information You Provide Directly

• Registration Data: Full name, date of birth, email address, mobile number, and preferred username.
• Identity Verification (KYC): Government-issued ID (e.g., PhilSys National ID, passport, driver's licence), selfie or portrait photo, and proof of address (e.g., billing statement, barangay certificate).
• Financial Data: GCash or Maya mobile wallet number, bank account details (BDO, BPI, UnionBank), or Visa/Mastercard card information when you make a deposit or request a withdrawal.
• Communications: Messages, queries, or complaints you send to our support team via live chat, email, or help ticket system.

2.2 Information Collected Automatically

• Usage Data: Pages visited, games played, session duration, click patterns, and betting history.
• Device and Technical Data: IP address, browser type, device model, operating system, screen resolution, and referral URL.
• Cookie Data: Session cookies, preference cookies, and analytics cookies (see Section 7 for our Cookie Policy).

2.3 Information from Third Parties

• Payment processors (e.g., GCash, Maya, InstaPay/PESONet) may share transaction confirmation data with us for reconciliation and fraud prevention.
• Identity verification service providers may confirm the validity of documents you submit during KYC.

3. How We Use Your Information

PlayPerya processes your personal data for specific, legitimate purposes. We do not use your data for any purpose beyond what is stated here without first obtaining your explicit consent.

• Account Management: To create and manage your PlayPerya account, verify your identity, and maintain your player profile.
• Service Delivery: To let you participate in games, process deposits and withdrawals, and ensure the smooth operation of the platform.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct in compliance with Anti-Money Laundering (AML) regulations.
• Responsible Gaming: To monitor gameplay patterns and provide appropriate interventions, deposit limit reminders, or cooling-off periods to support player welfare.
• Legal Compliance: To fulfil obligations under Philippine law, including Anti-Money Laundering Act (AMLA) reporting requirements, NPC registration, and gaming regulatory compliance.
• Customer Support: To respond to your queries, resolve disputes, and improve our service based on your feedback.
• Personalisation: To customise your experience on the platform, show relevant game recommendations, and deliver promotions that match your preferences — only if you have opted in to marketing communications.
• Platform Improvement: To analyse aggregate usage data (anonymised where possible) and improve the performance, design, and features of PlayPerya.

The legal bases for processing under RA 10173 include: fulfilment of contract (your player agreement), compliance with legal obligations, legitimate interests (security, fraud prevention), and your explicit consent (marketing communications).

4. Sharing Your Information

PlayPerya does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We may share your data only in the following limited, specific circumstances:

• Payment Processors: Financial transaction data is shared with licensed payment partners (GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and card processors) strictly for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: KYC document data is shared with certified third-party verification services to confirm your identity. These providers are bound by strict data processing agreements.
• Regulatory Authorities: We are legally obligated to disclose certain player data to the appropriate regulatory bodies (e.g., PAGCOR, AMLC) when required by law or court order.
• Technology and Hosting Partners: Our platform relies on secure hosting, analytics, and infrastructure partners. These companies process data only as instructed by us and are contractually prohibited from using it for any other purpose.
• Fraud Prevention Networks: In cases of suspected fraud, we may share limited information with industry fraud prevention databases to protect all players on the platform.

Any third party we work with is required to handle your personal data in compliance with RA 10173 and to maintain appropriate technical and organisational security measures.

5. Data Security

Protecting your personal information is a priority we take seriously at PlayPerya. We implement a layered approach to data security that includes both technical controls and operational procedures.

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and our servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Storage: Sensitive fields such as passwords (hashed using bcrypt), financial account numbers, and identity documents are encrypted at rest in our databases.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Our staff undergo regular data privacy training and are bound by confidentiality obligations.
• Two-Factor Authentication (2FA): Players are encouraged — and for withdrawals, required — to enable 2FA on their PlayPerya account.
• Regular Security Audits: We engage independent security professionals to conduct periodic penetration testing and vulnerability assessments of our platform.
• Breach Response Plan: In the event of a personal data breach, we will notify the NPC within 72 hours and inform affected players as required under RA 10173.

Despite our robust security measures, no system is 100% impenetrable. We strongly advise all players to use a strong, unique password for their PlayPerya account, never share login credentials, and report any suspicious activity to our support team immediately.

6. Data Retention

PlayPerya retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law.

• Active Accounts: Personal data associated with an active account is retained for the duration of your relationship with PlayPerya.
• Closed Accounts: Upon account closure, we retain your data for a minimum of five (5) years to comply with AMLA record-keeping requirements and in case of any subsequent legal or regulatory investigations.
• Transaction Records: Financial and betting transaction records are retained for seven (7) years in accordance with applicable financial regulations.
• Support Records: Customer support correspondence is retained for three (3) years after the issue is resolved.

After the applicable retention period expires, we will securely delete or anonymise your personal data so that it can no longer be linked to you.

7. Cookies and Tracking Technologies

PlayPerya uses cookies and similar technologies to make our platform work properly and to give you the best possible experience. Here's a breakdown of the types of cookies we use:

• Essential Cookies: Required for basic platform functionality such as logging in, maintaining your session, and processing transactions. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how players navigate the platform so we can improve it. The data collected is aggregated and anonymised.
• Preference Cookies: Remember your settings and preferences (e.g., language, game layout) so you don't have to set them again each time you visit.
• Marketing Cookies: Only used if you have opted in to receive promotional content. These help us serve relevant offers without spamming you.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the PlayPerya platform. We do not use third-party advertising networks that track you across other websites.

8. Your Rights Under Philippine Data Privacy Law

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by PlayPerya:

• Right to be Informed: You have the right to know what personal data we collect, why we collect it, and how it is used.
• Right to Access: You can request a copy of the personal data we hold about you, including your account information and transaction history.
• Right to Rectification: If any of your personal data is inaccurate or outdated, you can request that we correct it.
• Right to Erasure or Blocking: Subject to legal retention requirements, you can request the deletion or blocking of your personal data when it is no longer necessary for the purpose it was collected.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes at any time by updating your communication preferences in your account settings.
• Right to Data Portability: You can request your personal data in a structured, commonly used, machine-readable format for transfer to another service.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer (DPO) at privacy@playperya.net. We will acknowledge your request within five (5) business days and complete it within fifteen (15) business days, unless a legitimate extension is required.

9. International Data Transfers

PlayPerya primarily stores and processes your personal data on servers located within or serving the Asia-Pacific region. In limited circumstances, data may be transferred to and processed in countries outside the Philippines — for example, when using internationally hosted cloud infrastructure or when communicating with global technology service providers.

In all such cases, PlayPerya ensures that appropriate safeguards are in place, including data processing agreements that require overseas recipients to provide a standard of protection equivalent to that under Philippine law. We do not transfer personal data to countries that do not offer adequate privacy protections without your explicit consent.

10. Minors and Age Verification

PlayPerya is strictly an adult gaming platform. You must be at least 21 years of age to register and participate on our platform, in accordance with Philippine gaming regulations.

We do not knowingly collect personal data from individuals under the age of 21. As part of our KYC process, all new players are required to verify their age with a valid government-issued ID before depositing funds or participating in real-money games. If we discover that a player has provided false information about their age, we will immediately suspend their account, withhold any balances pending investigation, and delete their personal data where legally permissible.

If you believe a minor has registered on PlayPerya, please report it to us immediately at privacy@playperya.net.

11. Changes to This Privacy Policy

PlayPerya reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players by:

• Posting a prominent notice on the PlayPerya platform
• Sending an email notification to your registered email address
• Displaying the "Last Updated" date at the top of this page

Your continued use of PlayPerya after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way PlayPerya handles your personal data, please reach out to our dedicated Data Protection Officer (DPO):

• Email: privacy@playperya.net
• General Support: support@playperya.net
• Response Time: Within 5 business days for all privacy-related requests

You also have the right to escalate unresolved complaints directly to the National Privacy Commission (NPC) of the Philippines at www.privacy.gov.ph.